Refund policy

Returns and refunds

We offer a 30-day return window. Please contact It's Not Socks-INS within 30 days of receiving your item to request a return.

Contact us before returning an item

Email Itsnotsocks6162@gmail.com with your order number and the item you wish to return. We will provide instructions and the appropriate return address. Please contact us before posting your item so it reaches the correct destination.

Returns may be sent to It's Not Socks-INS, Grosvenor House, 3 Chapel Street, Congleton, Cheshire, CW12 4AB, United Kingdom after contacting us and receiving return instructions. Please do not post your return before contacting us so we can confirm the appropriate destination. This contact-first process does not affect your statutory rights.

Change-of-mind returns

For our voluntary 30-day returns offer, items must be unworn or unused, with tags and in their original packaging. Please provide your order number or other proof of purchase. These conditions do not restrict any statutory right to inspect goods or return faulty items.

For change-of-mind returns under this voluntary offer, you are responsible for return postage. We will explain the return arrangements when you contact us. Any statutory entitlement to recover postage or delivery charges takes precedence.

Damaged, faulty or incorrect items

Please contact us if your item arrives damaged, is faulty or is not what you ordered. Include your order number and, where possible, photographs to help us resolve the issue. Photographs are helpful but are not a condition of your statutory rights. We will arrange an appropriate remedy and cover reasonable return postage where required by law.

Personalised items and statutory rights

Items made to your individual specifications or clearly personalised may be excluded from change-of-mind returns where permitted by law. This does not affect your rights if an item is faulty, damaged or incorrectly supplied. Sale items are not automatically excluded from returns.

Any applicable statutory cancellation, return and refund rights, including cooling-off rights, take precedence over this policy. You can notify us of a cancellation by emailing the address above; statutory cancellation does not depend on our approval.

Exchanges

Contact us if you would like a different item. We will explain the return process; you can place a separate order for the replacement.

Refunds

We will notify you once we have received and assessed your return. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by an applicable statutory deadline. Your bank or payment provider may take additional time to display the refund. Contact us if you have not received an expected refund.

Contact and postal correspondence

It's Not Socks-INS
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB
United Kingdom

Email: Itsnotsocks6162@gmail.com

This address accepts postal correspondence and returns arranged with us in advance. Please email us with your order number before sending a return.